EMILY GEISLER WEBSITE AND USER AGREEMENT POLICY

PRICING

PRICING

Pricing

  • All pricing is in United States of America Dollars (USD) / Rates Vary

Deposits & Invoicing

  • A 1/2 (50%) deposit of quote is required for work to start on your project if opting for the package rate with the second half due upon completion of project and delivery of invoice.

  • For clients whom are being billed on a bimonthly basis invoices are due upon receipt.

  • Client’s whom show a pattern of being consistently late with paying invoices will be moved to a deposit / retainer based method of billing.

Quotations

  • Quotations Are Estimations: If your project appears to exceed the estimated value of the sent quote, you will be notified and given a re-estimated value. Common causes for price exceeding original estimation are as follows;

 

  1. client wishes to add extra features to project that were not discussed in original estimation

  2. enhancements deemed vital to functionality and professional appearance were added by the developer

  3. an in depth research of client specifications was not possible because of limiting factors (e.g. original time involved to research for quote exceeded acceptable allotted quoting time, this is usually the case in banking institution policies where payment gateway setup details were not fully provided.)

  4. 3rd party software or scripting purchases were required to complete site or project.

  5. Numerous rounds of edits and unclear directions. 2 rounds of editing is included in logo quotes. 3 rounds with website build packages, 2 rounds with website projects done by the hour.

  6. Booking and then canceling design review meetings with less than 24 hours notice.  These meetings are charged for the full time of the booking at the hourly rate. This notice is also clearly posted on the calendly reminder and confirmation which is emailed out.

 

  • TIME FRAME: All quotes are valid for 3 months.

  • Emily Geisler operates on multiple payment schedules depending on the type of work you have requested.

  • NEW WEBSITE BUILDS OR LARGE PROJECTS (Quoted Work): To commence work on any new website or large project Emily Geisler requires a 1/2 deposit of the quoted amount. After all work is finalized by the designer and approved by the client the remaining 1/2 must be paid (or proof of payment, i.e. Bank Transfer) before the site goes live on the Internet or work is handed to the client. If you are on a payment schedule, payment is due immediately upon receipt of invoice.

  • ONGOING WEB SITE MANAGEMENT & MARKETING SERVICES: Will be discussed prior to beginning and  all work must be approved via email. Invoicing of work will be done bimonthly and invoice are due upon receipt. All work on website / marketing is halted until balance is paid in full.

 

Domain Registration

  • Depending on the type of domain purchased, repayments will fall annually or biannually, tri-annually or monthly, if you own numerous domains and receive a large number of separate domain & hosting invoices. I can arrange to have all invoices to be sent on the one date.

  • Hosting

Emily Geisler Offers to serve as the middle person between you and your hosting platform. Helping to source the best plan at the cheapest rate for the client’s specific website needs. Cost of hosting must be paid by client and is due upon receipt of invoice. Packages are month to month, annual, or yearly.  Client may also retain the right to secure their own hosting and domain name understanding that additional work on these as is needed by Emily Geisler. Is to be charged at the same hourly rate as design work unless otherwise stated in agreement.

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SITE 
DEVELOPMENT

Your website will be developed in (3) three stages.

  1. PRE-DEVELOPMENT: This stage will be to confirm all your site's requirements before development starts. You will be required to supply all menu titles, page information & content, site functionality requests, etc.

  2. DEVELOPMENT: The designer/developer will construct your site on supplied information & requests with 3 sample templates to choose from.

  3. REVISIONS: When the designer/developer has the site to a client viewable state the site will be uploaded to a temporary server where the client can review that site and request changes. It is standard practice to allow up to 3 revisions before extra fees may be applied. First revision is for sample templates to ideal template. Second is for desktop view and content review prior to SEO and Mobilization Optimization. Third round is after SEO & Mobilization optimization. Additional rounds are available at the hourly rate of $75 an hour.

 

 Project Time Scale

  • The time scale of a project is generally dictated by the client. If you have a deadline in mind, we will endeavor to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.

  • Projects will be worked on in listed order that they come in to Emily Geisler to a point where projects are either completed or awaiting client approval, then the following project will be started. If the client has not gathered all of their information then the following project will be started until the previous client is ready to go. All smaller projects can & will be done in between the larger ones as to keep a good workflow happening for all clients.

  • IMPORTANT: Emily Geisler is not responsible for client momentum in supplying content & information. Client must supply initial content to DP Web Design within 3 months of deposit payment to enable commencement of the site and maintain project workflow. Project pricing and/or original quote may be reassessed if project commencement exceeds 12 months.

 

Changes Made During Development

  • Any changes requested by the client outside the specifications of the Quotation/Estimation will be billed extra at Emily Geisler's hourly rate. The client will be notified there change request will incur extra cost if that cost is over ¼ of the total Quotation/Estimation.

Project Completion

  • After all work is finalized by the designer and approved by the client the remaining 1/2 must be paid (or proof of payment, i.e. Bank Transfer) before the site goes live on the Internet or work is handed to the client. If you are on a payment schedule, the site will go live or work is handed to the client after the 1st installment has been paid.

  • 3 Week Grace Period: there is a 21 day period where minor updates can be made (at no charge) these updates include:

    • Minor text changes

    • Spelling errors in text & graphics

    • Link errors

    • E-mail linking errors

    • Functionality errors

  • Any changes requested that were not a part of the original quote or assigned work may incur the standard hourly work rate.

  • Any errors found after the grace period that are obvious errors on behalf of EMG Ltd.  will be fixed free of charge. This does not include browser or device updates that may break already tested websites or projects.

  • Access to site after completion: Emily Geisler. may find it necessary to access your site after project completion for no other reason except to check components, modules, plugins or other functionality, unless specifically requested by the client not to do so.

 

 

 

Site Updates

After site or project completion and the grace period has ended.

  • Emily Geisler offers support packages to existing clients. Please inquire for package rates.

  • If you do not want to select a support package then all minor updates are timed in 15 minute lots (e.g. 15 minutes work = $18.75 (1/4 of $75 hourly rate). With a 1 hour minimum per biweekly billing cycle.

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RETURNS & REFUNDS

Domain Names

  • Please choose carefully as Emily Geisler registers and purchases domains through a reseller. Therefore, when a domain is purchased (for you the client) there is no refund on that name unless Emily Geisler has not yet had the chance to register the domain through the reseller. If (by Emily Geisler ) the domain name purchased was incorrectly spelt or not what the client asked for (in writing or at Emily Geisler's fault) the domain is 100% refunded.

Hosting

  • Hosting is purchased in yearly lots, once hosting is paid for and setup it must run the course of the full payment term. Your site can be deactivated, but no refund is given.

Completed Work

  • Work completed is always finalized & approved by the client & designer before the bill is submitted, therefore there is no refunds on labor. Any problems or errors with completed jobs that occur after bill payment, will be fixed by the designer at no extra cost providing it does not extend outside the original work.

Project Deposits & Cancellations

  • All deposits are refundable within 21 days of payment, less a 15% administration fee. After 21 days no refund is given if a project is canceled by the client for any reason, the client will be invoiced for any outstanding work hours if work has started and exceeds the deposit already paid amount.

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WEBSITE PRIVACY
POLICY

Data Protection and Privacy Policy

  • Emily Geisler 's online service is committed to protecting the privacy of our users. We want to provide a safe and secure user experience. We will ensure that the information you submit to us via our web page at emilygeisler.com remains private, and is only used for the purposes set out in this policy.

Use of Cookies

  • A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server's site. Cookies may be used on the emilygeisler.co website to remember your login, to track web traffic on an aggregate basis so that no individuals are identified and to keep session information such as your last search (this information is disposed of every time you close your web browser). Most browsers allow you to turn-off cookies. If you want to know how to do this, please look at the help menu on your browser. However, switching off cookies may restrict your use of our website.

Access

  • You have the right at any time to ask us for a copy of the information supplied by you that we hold. We may have the right to charge an administrative fee for this service. If you would like to make a request for information, please contact Emily Geisler in writing. From one year date of last service all information supplied by client will be deleted.

Other websites

  • Please note that clicking on to links and banner advertisements may result in your transferal to another website, where data privacy practices may be different to that of Emily Geisler. Visitors should consult the other websites' privacy policies as we are not responsible for, and have no control over, information that is submitted to, or collected by these third parties.

Internet-based transfers

  • Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

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DELIVERY
POLICY

Delivery Policy

  • Emily Geisler delivers a majority of it completed work via digital data (e-mail, server, FTP or website downloads), if you would like your work sent by CD, CD-ROM, DVD, DVD-ROM or USB Memory stick please make arrangement with Emily Geisler to make this possible. NOTE: a postage fee will apply if postage is used as will cost of external drive for information.

  • Websites are generally made from thousands of files that can only run using specific server software, therefor are not normally delivered to the client.

  • Emily Geisler does not normally send website workfiles (e.g. photoshop logo edits & banner images etc.) to the client but will produce these files to the client on request for an extra charge if applicable.

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LIABILITY, IDEMNITY 
& PRIVACY POLICY CHANGES

Liability

  • Except in relation to liability for personal injury (including sickness and death), we will be under no liability (whether in contract, tort or otherwise) to you in respect of any loss or damage (including any loss of profits or indirect, consequential, incidental, special, exemplary or punitive loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of the Services. In particular, we will not be held liable for reimbursement for losses of data or income due to disruption of the Services, any unauthorized access to or alteration of your website or data or any failure to store or loss of data, files or other content.

  • Where statute implies a term, then that term will be taken to be included in these Terms to the extent required by law. However, our liability for any breach of that term will, to the extent permitted by that statute, be limited to, at our option, the resupply of the Services or covering the cost of having the Services supplied again.

  • Our total liability (whether in contract, tort or otherwise) will not exceed an amount equal to the sum of the charges for the Service paid by you.

Indemnity

  • You will indemnify us and our third party suppliers from and against any and all claims, damages, losses, liabilities, demands, proceedings and expenses (including our reasonable legal fees) incurred by us or our third party suppliers arising out of, or directly or indirectly relating to:

    1. Any breach of these Terms;

    2. The use of the Services; and

    3. Your failure to comply with our Acceptable Use Policy (and any action we may take under our Acceptable Use Policy).

Changes to our Privacy Policy

This privacy policy may be changed by EMG Ltd. at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it.

If, at any time, you have questions or concerns about EMG Ltd 's online privacy commitment, please feel free to e-mail us at emilyegeisler@gmail.com